Keypath

Become a trusted adviser, proactively providing coaching support and troubleshooting at-risk issues to help students achieve their educational goals from initial course commencement through to graduation via phone, email and web chat. You will support students with study path management to create the most efficient study path and drive re-enrolment into new programs that support our students’ goals.

The Admissions Team Lead is accountable for achieving student start target objectives within designated Keypath Academic Partners by providing customer service and proactive coaching support. They collaborate with the Admissions Manager to implement new processes, deliver training and coaching to Advisors, and motivate the team through initiatives. Responsibilities include people leadership, sales management, process management, and stakeholder engagement.