Trustly

Evaluate merchant applications and documentation to assess credit and reputational risk. Review financial statements and tax returns to recommend risk ratings. Analyze complex corporate structures and licensing, coordinating with Compliance and Legal. Conduct periodic reviews for existing merchants and help the Commercial team.

The DBA team is integral to the Software Architecture group, responsible for designing, testing, planning, implementing, protecting, operating, managing, and maintaining enterprise databases. You'll play a crucial role in ensuring the stability, scalability, and performance of our databases.

As a key leader on the Banking Partnerships Team, you will help execute the strategic banking agenda for Trustly's data connection side of the business. You will drive new and existing relationships with Financial Institutions (FIs) and key partners across the US, Canada, EMEA, and other pivotal countries. This is an amazing opportunity for a passionate and experienced Open Banking professional.

Join a dynamic team and contribute to shaping a customer service program that’s making a real impact across the organization. As a Client Support Specialist, you’ll be a key player in delivering exceptional service and driving improvements that resonate throughout the company. You will use your expertise to ensure our customers receive the best possible support across all touchpoints.

As a Client Support Specialist at Trustly, you'll be a brand ambassador and customer champion, supporting customers via email, chat, and phone, troubleshooting complex issues, and educating them on Trustly products. You will own customer issues end-to-end, engaging others to ensure timely resolution and answering questions related to APIs, UI, transaction inquiries, payment status, and collections.