Customer Support Specialist

Customer Support Role:

• Manage customer support inquiries via multiple channels.
• Collaborate with sales, product development, and engineering teams.
• Maintain and update the knowledge base.

Key Responsibilities:

• Ensure timely and efficient resolution of customer issues.
• Address customer feedback, product bugs, and feature requests.
• Promote customer loyalty and retention by providing exceptional service.

Required Skills:

• Exceptional written and verbal communication skills.
• Strong problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment.