Bilingual Technical Product Specialist

Assume an active role in the Canadian market supporting product complaints, fleet concerns, and providing technical support to sales. Respond to technical issues, and follow new production tires for market acceptance. Work with internal and external teams to help train them on warranty complaints and processes. Provide timely reporting of findings into the Global Warranty system. Responsible for monitoring and maintaining quality assurance processes, procedures and controls to meet established performance, quality and safety standards. Provide qualified resolution of technical and/or product related questions from end-users. You will also consult the local sales and marketing organization in technical questions/aspects and provide technical training and presentations to the field sales team. Adjudicate warranty tires at customer account locations and provide competent feedback to customers on failure modes. Provide technical field support in retread and digital solutions. Provide relevant tire samples and info into the Corporate Early Warning System. Evaluate, track, and summarize performance reporting vs. competition at customer. Provide technical evaluation to fleet customers. As well as, travel with Territory Sales Manager and Key Account Managers and/or replacement dealer/fleet sales managers to provide technical support. Evaluate and report on new product performance in the America sales region and represent Continental on tire technical issues at customer locations. Prepare and conduct professional presentations to internal and external clients, including upper management and executive teams.