This hands-on engineering role focuses on bringing engineering rigor to Customer Experience Operations by designing and building scalable AI and automation solutions.
You will work cross-functionally with post-sales teams to turn ideas into systems that drive efficiency and improve customer outcomes.

Responsibilities:

Gather requirements and translate business needs into technical specifications for the support lifecycle.
Ensure systems are scalable, reliable, and well-documented while staying current on AI trends for CX applications.

Candidate Profile:

The ideal candidate is an engineer and systems thinker with 3-5 years of experience in CX Operations or automation development.
They thrive at the intersection of customer problems, data, and code, and can communicate effectively across technical and non-technical teams.

1Password

1Password is a cybersecurity company building the foundation for a safe, productive digital future, specializing in enterprise password management and Unified Access Management. The company serves over 180,000 businesses, prioritizes a human-centric approach, and fosters a remote-first culture that values collaboration, honesty, and excellence in a fast-paced environment.

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