Customer Success Operations Specialist
Benefits
3w PTO
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What You’ll Do:
- Manage Customer Success platforms.
- Partner with RevOps on Salesforce integration.
- Build dashboards and reporting.
Automation & AI-Enabled Workflows:
- Identify repeatable CSM activities and implement automation.
- Leverage AI and automation tools to enhance account insights.
- Partner cross-functionally to pilot and integrate AI-driven capabilities.
What You Bring:
- Hands-on experience with at least one CS platform.
- Strong Salesforce experience.
- Experience developing enablement materials.
IDC
IDC is a global provider of trusted technology intelligence. They equip business and technology leaders with the evidence they need to make confident decisions, informing strategy, investment, and innovation across industries and regions with over 1,000 analysts worldwide.