Revenue Operations Manager (Sales & Customer Experience)

Madison Logic

Remote regions

US

Salary range

$110,000–$130,000/yr

Benefits

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About the Role:

  • Serve as the operating owner for our GTM motion across both Sales and Customer Experience.
  • Translate executive strategy into clear, executable operating plans.
  • Help forecast accurately, run efficient sales and CX motions, and leverage AI and automation to scale impact.

Responsibilities:

  • Ensure sellers have clear territories and actionable insights to hit revenue targets.
  • Support annual and quarterly sales planning, including quota setting, territory design, and capacity modeling.
  • Document, optimize, and enforce end‑to‑end sales processes from lead to renewal.

AI and Automation:

  • Champion AI adoption across RevOps to eliminate manual work.
  • Design and maintain AI‑powered workflows, alerts, and automation rules.
  • Use AI tools to automate data pulls, reporting, and first‑pass analysis.

Customer Experience:

  • Define NRR, GRR, and logo retention metrics.
  • Document and optimize post‑sale workflows.
  • Partner with CS leadership on coverage models.

Madison Logic

Madison Logic helps marketers align every decision-maker, in every buying group, at every stage of the journey using data-driven insights and strategic expertise. They have a global presence with offices in India, Singapore, the UK, and the US and are committed to a culture where every person feels confident navigating their unique path and inspired to grow every step of the way.

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