ServiceNow Developer

The Technical Support team is looking for a ServiceNow CSM DevOps Engineer to support ServiceNow Customer Service Management in the Fedramp/Gov Cloud environment. This role will work closely with the ServiceNow platform team, Technical Support Operations, and business users to support users and drive future development requirements in the CSM product. As a Developer on the team, you will drive ongoing development to the CSM product in the SAS Government instance, support agents and customers that use the ServiceNow CSM product to resolve technical issues, and play an active role in developing fixes for user reported bugs. As a ServiceNow CSM DevOps Engineer, you will: Develop and Maintain ServiceNow CSM solutions such as catalog items, record producers, customizations, workflows, customer portal, agent workspace, and case management processes to meet business needs. Drive ongoing development of the CSM module in the Government instance following Agile methodology and a Dev/Test/Prod development lifecycle Support onboarding customers and users into the environment Support user questions and issues and help in the development of business processes, Knowledge articles, and documentation to address frequently occurring user issues. Provide feedback on user experience issues, represent users in technical discussions, and provide feedback to users from the development team Maintains an awareness of and research new ServiceNow capabilities, trends, architectures, and implementation techniques as they relate to the delivery of applications, integrations, and data. Apply in-depth knowledge of ServiceNow CSM and Knowledge modules, ensuring optimal use of the current platform. Stay up to date with ServiceNow platform updates, best practices, and industry trends. Ensures all applicable security policies and processes are followed to support the organization’s secure software development goals.