Lead the PM department: run processes, clarify practices, and establish expectations for delivery, while shaping department KPIs and success measures. Model excellence by managing a focused portfolio of key accounts, deepening client partnerships and driving account growth. Partner with BD and Department Heads to refine how Upstatement balances pipeline forecasts with staffing decisions, continuing to mature the cross-functional resourcing practices. Shape cross-functional collaboration by refining how teams partner together to deliver cohesive client solutions. Evolve the PM department into a more strategic functionβbalancing delivery, resource management, and client engagement under one umbrella, while growing PM leadership, preparing the department to support larger, more complex accounts.