Pre-Service Specialist-Psychiatry

The Pre-Service Specialist reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. The Pre-Service Specialist will schedule and pre-register patients for their upcoming service at Northwestern Medicine. This role includes scheduling the patient, updating the insurance information, performing medical necessity checks as appropriate, verifying the authorization was initiated by the physician’s office, check-in and check-out, and contacting the patient to notify them of any possible patient financial responsibilities. Responsibilities include answering phone calls, collecting patient information, scheduling appointments, practicing customer service, preventing issues with patient visits, communicating information about referrals and consultations, obtaining email addresses, interacting with hospital departments and physician’s offices, requesting interpreter services, understanding minimum data set requirements, performing medical necessity checks, analyzing account activity, and completing check-in and check-out processes.