Customer Experience Designer

Responsibilities:

• Conceptualize, design, and develop end-to-end customer experience pathways across systems and services
• Define and document customer journeys, touchpoints, and interaction models
• Provide leadership and guidance on user experience (UX) best practices, establishing standards for use across development teams

Qualifications:

• Approximately 6 years of experience in customer experience (CX), user experience (UX), service design, or a related field
• Demonstrated experience designing and implementing user-centered design solutions
• Strong understanding of human-centered design principles, usability, and accessibility standards

Education:

• Bachelor’s Degree (BA/BS) in Design, Human-Computer Interaction, Psychology, Communications, or a related field
• Equivalent combination of education and relevant experience may be considered in lieu of a degree