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20 jobs similar to Customer Experience Designer

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$94,000–$176,000/yr
US 4w PTO

  • Deliver user-centered design solutions that support the creation of best-in-class digital tools aimed at improving employee and customer satisfaction and efficiency.
  • Optimize multi-step user flows using various design tools.
  • Advocate for the end user within a cross-functional team and work collaboratively by sharing work early and often, seeking constructive feedback, and integrating feedback to improve solutions.

Liberty Mutual Insurance is a Fortune 100 company that helps people embrace today and confidently pursue tomorrow. Their Experience Design (UX) organization inspires confidence and trust, crafting experiences that reflect their purpose in every interaction. They value inclusion, creativity, and collaboration.

Global

  • Drive experience design strategy for customer-led projects.
  • Collaborate across product teams to create elegant design solutions.
  • Simplify complexity when communicating with stakeholders.

We are currently looking for a Product Design Manager - Remote. In this role, your expertise will help shape the experience vision for specific customer segments, fostering collaboration among cross-functional teams.

India

  • Play an active role in the delivery and design of technology projects that transform how our clients work.
  • Collaborate with small, cross-functional teams to create a wide range of experience design deliverables.
  • Facilitate workshops, develop unique design strategies for products and make strategic decisions at the portfolio level.

Thoughtworks is a technology consultancy that integrates experience design with agile software delivery. They are a dynamic and inclusive community that has been revolutionizing tech for over 30 years by helping clients solve complex business problems with technology.

  • Shape user-centered digital experiences, aligning with business goals and technical constraints.
  • Conduct user research like interviews and usability testing to understand user needs.
  • Collaborate with Product Managers and developers to integrate UX principles.

Informa TechTarget informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI. With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.

US

  • Conduct qualitative research to synthesize insights from multiple sources.
  • Map end-to-end pharmacy journeys and identify key patient experience moments.
  • Analyze and diagnose root causes of pharmacy experience challenges.

Jobgether is a platform that helps connect job seekers with companies. They use an AI-powered matching process to ensure applications are reviewed quickly and objectively.

Canada

  • Design scalable, collaborative, and social online learning experiences.
  • Partner with the product management team to frame problems and define project scope.
  • Conduct user research and usability testing to validate design decisions.

NovoEd's talent development platform empowers organizations to design and deliver experiential learning that accelerates business performance on a global scale. They are a company founded at Stanford’s social algorithm laboratory in 2012, with global corporations, executive education providers, and training firms as clients.

Global

  • Understand and help define personas, user journeys, and service blueprints.
  • Conduct user research and apply research insights to product design.
  • Design and deliver product visualizations in collaboration with Squad designers, Product Owners, and engineers.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. Our work culture is dynamic and non-hierarchical, and the company consists of 18000+ experts across 37 countries.

$169,114–$198,958/yr
US

  • Lead design for impactful consumer experiences.
  • Translate customer insight into bold new concepts.
  • Design high-quality UI and UX.

Gametime is uniting the world through shared experiences, and makes it easy for people to discover and access live experiences. Gametime's platforms support more than 60,000 events across the US and Canada, which allows them to reimagine the event ticket industry.

US

  • Own the end-to-end design process, from concept sketches to interactive prototypes.
  • Collaborate with product managers, engineers, marketers, and copywriters for intuitive UI designs.
  • Focus on improving the booking experience to facilitate client access to care.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

Europe

  • Lead the design of virtual assistants and user journeys.
  • Support onboarding and solution delivery.
  • Serve as a subject matter expert in conversational design.

NICE Ltd. delivers AI that works—fast, human, and enterprise-ready. They have over 8,500 employees across 30+ countries, so they are a pretty big company that is also recognized as the market leader in its domains.

$80,600–$112,840/yr
Canada 4w PTO

  • Owning the end-to-end design process: from exploratory research to wireframes, prototypes, usability testing, and polished high-fidelity designs.
  • Driving deep customer and product understanding through short-form research (customer interviews/surveys, edge case mapping, journey reviews, competitor benchmarking).
  • Collaborating closely with product managers, engineers, and stakeholders to define problems, align on outcomes, and craft thoughtful and intuitive solutions.

PolicyMe is Canada’s leading digital insurance solution, offering straightforward and affordable financial protection for families from coast to coast. Since their launch in 2018, they have grown exponentially, selling over $10 billion in insurance coverage to Canadians. They operate with a remote-first culture, attracting top talent from across Canada. If you’re looking for a fast-paced, collaborative environment, working alongside incredibly ambitious yet humble humans, we may be the right place for you!

$58,880–$84,670/yr
Canada

  • Design wireframes, mockups, and UI concepts, progressing to advanced interaction models.
  • Conduct or lead user research and usability testing and translate insights into actionable recommendations.
  • Apply and advocate for accessibility best practices, ensuring alignment with WCAG standards.

AOT Technologies helps enterprises and governments bring their ideas to life. As a boutique consulting firm, they partner with enterprises, startups, and governments to solve complex, mission-critical challenges. Their teams are collaborative, their leadership is transparent, and their work is impactful.

US

  • Lead the design of user-centred services ensuring accessibility and usability across digital touchpoints and service journeys.
  • Map and analyse complex service ecosystems to identify pain points, opportunities, and dependencies.
  • Develop service blueprints, journey maps, and other artefacts to communicate service concepts clearly and visually.

HelloKindred is a specialist in staffing marketing, creative, and technology roles, offering a range of talent solutions that can be delivered on-site, remotely, or hybrid. Their vision is to make work accessible and people’s lives better by disrupting traditional employment barriers, connecting ambitious talent to flexible opportunities with trusted brands.

US Unlimited PTO

  • Shape customer-centric insights as the organization scales its platform.
  • Drive content design practices and manage projects that enhance customer engagement.
  • Collaborate with various teams to embed customer insights into product development.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

US

  • Conduct qualitative research to synthesize insights from multiple sources.
  • Map end-to-end pharmacy journeys and identify key patient experience moments.
  • Analyze and diagnose root causes of pharmacy experience challenges.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

$32,400–$43,200/yr
Global

  • Own and continuously improve the CX quality framework.
  • Analyze customer feedback and support tickets to identify issues.
  • Monitor and report on key CX metrics to prioritize improvements.

Eneba is building an open, safe and sustainable marketplace for gamers. Their marketplace supports close to 20m+ active users and provides trust and safety.

$166,500–$291,400/yr
North America Canada Unlimited PTO

  • Define experience-led strategies for ServiceNow deployments.
  • Create high-impact artifacts like experience maps and prototypes.
  • Build partnerships with stakeholders to improve products.

ServiceNow is a global market leader in AI-enhanced technology. They bring innovative cloud-based platform seamlessly connects people, systems, and processes to empower organizations. ServiceNow has over 8,100 customers, including 85% of the Fortune 500®.

$155,400–$272,000/yr
North America

  • Define digital journey strategy for AI, IT, Employee Experience or CRM audiences. Translate Product Marketing's campaigns into clear digital experience requirements. - Design cross-channel orchestration strategy—how web, email, nurture, and ABM connect into cohesive journeys.

ServiceNow began in San Diego, California in 2004, with a vision to transform how we work. Today, they are a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

South America

  • Navigate analytical and intuitive design thinking to translate business needs and requirements into engaging customer-focused experiences.
  • Champion intuitive, simple user experiences based on evidence for all products and services that the team delivers.
  • Manage and produce user flows, wireframes, prototypes, user interface specifications, final design assets, and experiences.

MentorMate is a tech consulting company. They utilize human-centered design tools and principles to create digital products that help clients reach their digital transformation milestones.

US

  • Own the end-to-end performance of Ro’s onshore Member Experience organization.
  • Lead, coach, and develop frontline leadership, setting clear expectations for performance.
  • Establish and evolve the operating model for Ro’s internal care organization.

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services, employing a vertically integrated platform to provide an end-to-end healthcare experience.