Support Manager

As Manager, your ability to adapt and allocate time effectively to different areas will be critical to your success and the success of your team. Leading and mentoring your team to provide exceptional support, with a focus on high performance and team member development. Spending a minimum of 2 hours in customer facing queues each week to maintain product knowledge and hear from customers directly, ensuring you stay connected to the customer experience. Driving and overseeing support projects aligned with company goals and strategy, and evolving your team’s workflows as Support scales. Building strong relationships with stakeholders and promoting a “first team” approach to problem-solving. Promoting a diverse and inclusive team culture and ensuring equitable opportunities for all team members and actively fostering a sense of belonging on your team.