Senior Machine Learning Engineer, Customer Support Engineering

Airbnb

Remote regions

US

Benefits

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The Community You Will Join:

  • Collaborate with the Core ML team building Agentic AI for customer support.
  • Work on cutting-edge technologies like Chat AI and Voice AI assistants.

A Typical Day:

  • Develop novel ML systems and optimize performance for production.
  • Partner across engineering, product, and design to deliver AI solutions.
  • Stay current with SOTA AI/ML methods and share knowledge.

Your Expertise:

  • PhD or Master's degree with 6+ years of experience in ML, AI, or related fields.
  • Hands-on expertise in LLMs, fine-tuning, and agentic AI systems.
  • Proven track record shipping production-scale ML systems.

Airbnb

Airbnb connects travelers with unique stays and experiences hosted by locals worldwide. With over 5 million hosts and 2 billion guest arrivals, the company fosters authentic community connections and values inclusion and belonging.

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