Source Job

US

  • Champion the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems.
  • Work cross-functionally with product, design, and engineering teams to design and build efficient AI solutions for customer support.
  • Learn and share the latest AI/ML technologies with the team to drive innovation.

Machine Learning Artificial Intelligence LLM RAG Agentic AI

20 jobs similar to Senior Machine Learning Engineer, Customer Support Engineering

Jobs ranked by similarity.

US

  • Architect and deploy scalable Generative AI and ML systems into production.
  • Integrate and optimize LLMs for business planning, including RAG and prompt engineering.
  • Build conversational interfaces and agentic workflows using Python and modern ML practices.

Anaplan provides an AI-infused scenario planning and analysis platform that optimizes business decision-making. With over 2,400 global customers including Fortune 50 companies, the company fosters a winning culture focused on innovation and diversity.

Global

  • Design and ship production AI features end-to-end across LangGraph / LiteLLM / pgvector / Langfuse.
  • Drive technical architecture for the AI product line: LLM orchestration, evals, observability, latency / cost / reliability tradeoffs.
  • Own AI initiatives technically — from spec through production, including rollout and post-launch eval improvements.

airSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. They have over hundreds of millions of users and more than one million customers worldwide, helping organizations of every size digitize processes, improve efficiency, and transform how they work.

North America

  • Drive AI/ML strategy, including the agentic AI platform and omni-channel resolution across Chat, Voice, and Generative UI.
  • Lead model strategy execution and build enterprise-grade ML infrastructure for Fortune 500 scale operations.
  • Recruit and scale a global AI/ML engineering organization of 100+ across the US, India, and Europe.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. It fosters an AI-native culture where technology and talent are unstoppable together, with a global team and flexible work personas.

$194,000–$228,000/yr
US

  • Design, build, and ship LLM-powered features and agentic workflows for Gametime users.
  • Build and maintain evaluation frameworks and prompt testing pipelines for AI-powered experiences.
  • Contribute to orchestration layer, including agent routing, tool use, and multi-step workflow coordination.

Gametime helps people connect through shared live experiences. They operate platforms on iOS, Android, mobile web, and desktop, supporting over 60,000 events across the US and Canada, fostering a collaborative and inclusive environment where diverse perspectives are valued.

US

  • Develop and fine-tune large language models for intelligent, safe, and responsive browser interactions.
  • Apply retrieval-augmented generation, summarization, classification, and intent modeling in real-world browser workflows.
  • Collaborate with product and engineering partners to design, iterate, and launch user-facing AI features aligned with Mozilla's values.

Mozilla Corporation is a non-profit-backed technology company that makes Firefox and Pocket, with a mission to reclaim an internet built for people. With over 225 million monthly users and a focus on AI, security, and open-source software, Mozillians work in a collaborative, mission-driven culture.

Switzerland

  • Conduct advanced research on agentic AI systems trained on real-world interaction data.
  • Design and experiment with learning frameworks such as RAG, fine-tuning, RLHF, DPO, and GRPO.
  • Develop multimodal representation learning approaches across text, audio, logs, and structured data.

Our partner is a global AI research organization focused on developing cutting-edge agentic and multimodal AI systems. It offers a collaborative environment with top-tier engineering and product teams.

US

  • Design, build, and deploy AI/ML solutions from prototype to production for client business problems.
  • Apply generative AI and LLMs, establishing MLOps best practices including CI/CD and model monitoring.
  • Serve as a trusted technical advisor, translating ambiguous problems into well-scoped solutions and presenting to stakeholders.

DevIQ builds modern cloud and data solutions for mid-market companies focused on energy reduction, healthcare, education, and smart cities. The company offers competitive benefits, a strong team culture, and opportunities to work on end-to-end solutions with multi-disciplinary teams.

United States

  • Lead the development of Lumin's AI roadmap spanning Generative AI, agentic AI, and machine learning, and build a high-performing team of engineers and data scientists.
  • Architect scalable data pipelines and AI capabilities, ensuring performance, reliability, and compliance with regulatory and security requirements.
  • Partner closely with product and engineering leadership to integrate cutting-edge AI solutions across all product areas.

Lumin Digital is a digital banking platform provider for credit unions and community banks. As a 100% cloud-native company, they foster a culture of curiosity, innovation, and trust with a team of professionals dedicated to continuous improvement.

India

  • Architect and ship production-grade agentic AI applications including multi-agent orchestration, retrieval systems, and evaluation pipelines.
  • Design and build learner-facing AI experiences and operator tools end-to-end using React and TypeScript.
  • Own production reliability for AI systems including model failover, rate limiting, cost monitoring, and incident response.

Chegg Skills builds applications that help motivated career switchers transition into high-growth roles. The company serves thousands of learners and educators each year through a high-ownership engineering team rethinking modern education.

Global

  • Design and implement multi-agent AI architectures using AWS Bedrock.
  • Develop agent orchestration logic and collaborative agent workflows.
  • Build Retrieval-Augmented Generation (RAG) pipelines using vector databases and embeddings.

We unite human expertise with AI to create scalable tech solutions. With over 8,000 CI&Ters around the world, CI&T has built partnerships with more than 1,000 clients during our 30 years of history.

US

  • Design, build, and maintain production-grade AI systems and customer-facing AI features.
  • Develop agentic workflows using LLMs, retrieval systems, tools, APIs, and backend services.
  • Design and implement retrieval-augmented generation (RAG) systems, including ingestion pipelines, embeddings, semantic retrieval, and context assembly.

Givzey is a fast-growing and innovative technology company serving the nonprofit sector, on a mission to unlock more generosity through AI-powered donor engagement. In just three years, Givzey’s platform has already helped organizations raise $10M+ through autonomous engagement.

$160,000–$240,000/yr
US

  • Build agentic AI systems that change how Dataiku runs internally.
  • Turn real problems into working software.
  • See your solutions through from first conversation to production.

Dataiku is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. The world’s leading companies rely on Dataiku to operationalize AI and run it as a true business performance engine delivering measurable value.

US 6w PTO

  • Build multi-agent AI systems and automation platforms for Marketing Operations at scale.
  • Design and implement LLM integrations, backend services, and agentic workflows.
  • Partner with cross-functional teams to identify high-impact automation problems and ship measurable solutions.

Grafana Labs is the company behind the open observability cloud, offering a fully managed platform with AI capabilities to help organizations monitor and optimize their systems. With over 1,600 team members across 40+ countries and backed by top investors, we maintain a 100% remote, collaborative culture rooted in open source and innovation.

$180,000–$280,000/yr
US

  • Design, build, train, evaluate and improve advanced machine learning and LLM-based systems for patient and provider-facing products.
  • Own problems end-to-end: scope the problem with clinicians and product partners, build datasets and evaluations, iterate on modeling.
  • Develop robust evaluation frameworks that give us confidence our models are safe, accurate, and improving over time.

Curai aims to transform healthcare delivery using artificial intelligence and clinical expertise to make care more affordable, accessible, and effective. They focus on improving health outcomes, expanding access to care, and setting new standards for trustworthy, patient-centered healthcare.

Canada

  • Design and ship agentic workflows that plan, act, and re-plan in a loop, and build retrieval-augmented generation (RAG) pipelines that ground AI in real data.
  • Select the right model for each task, engineer prompts and context structures, and write evaluations to prove AI system correctness.
  • Connect AI tools to internal systems via APIs or MCP, review AI-generated code for correctness and security, and collaborate with the team to deliver complete solutions.

Vosyn is a trailblazing Language Synthesis AI firm that dissolves language barriers and empowers users through innovative AI solutions. Currently preparing for a significant IPO, the company fosters a culture of flexibility, continuous improvement, and solution-focused strategies where every idea is welcomed and nurtured.

Global Unlimited PTO 12w maternity 12w paternity

  • Build customer-facing AI features across the full stack, from LLM-backed flows to polished, accessible UIs.
  • Ensure AI quality through evaluations, guardrails, and monitoring, designing systems that degrade gracefully.
  • Own outcomes end-to-end, from problem definition through production and customer signal analysis.

Help Scout builds software for relationship businesses that earn loyalty through outstanding customer service. With over 10,000 companies using their platform, the 120+ person team is fully remote and values ownership, curiosity, and high-quality craft.

US 16w maternity 16w paternity

  • Own the member experience surface including conversational AI, homepage, and community to drive engagement.
  • Define and ship AI-powered proactive guidance and agentic product architecture at high velocity.
  • Partner with clinical product teams to ensure coherent AI experience across all programs.

Maven is the world's largest virtual clinic for women and families, offering digital programs for fertility, maternity, parenting, and menopause. With over 2,000 employer clients and $425M in funding, the company is recognized for innovation and has a culture focused on mission-driven impact.

LATAM

  • Build production-grade AI systems using TypeScript, Python, LangGraph, and modern AI approaches.
  • Design and deliver agentic workflows and AI-powered products from concept to deployment.
  • Mentor engineers and help establish AI best practices across the organization.

Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their global teams. They connect top LATAM talent with international product companies while providing full employer-of-record support and long-term career development.

US

  • Engage directly with customers to discover requirements and design AI agent workflows focused on measurable ROI.
  • Build integrations with customer systems (CRMs, EHRs, ERPs) and implement compliance controls like HIPAA and PCI.
  • Partner with sales teams during pre-sales and provide structured feedback to Product and Engineering.

RingCentral is a leading provider of business cloud communications and contact center solutions, with $2.6 billion annual revenue and a $93 billion market opportunity. The company has a diverse, inclusive culture recognized as a Best Place to Work by Glassdoor and holds offices worldwide.

US

  • Develop and implement scalable AI/ML solutions for generative AI models including large language models and multimodal architectures.
  • Design multi-year vision and shape the direction of crucial generative AI areas such as text generation, image synthesis, and personalized content.
  • Partner with product management and stakeholders to identify use cases, analyze patterns, and maintain compliance in healthcare AI.

Aledade is a healthcare technology company that builds web applications and data pipelines to support primary care. They are a large organization with a culture focused on engineering excellence, observability, and incremental delivery.