Software Engineer - AI Features

Help Scout

Remote regions

Global

Benefits

Unlimited PTO 12w maternity 12w paternity

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Responsibilities:

  • Ship customer-facing AI features across the full stack, building both the experience and LLM-backed flows.
  • Treat AI output as something you verify, building evaluations, guardrails, and monitoring into features.
  • Sweat front-end craft, focusing on responsiveness, streaming states, accessibility, and trustworthy details.
  • Stay close to customers by joining calls, participating in support rotations, and watching session recordings.

How We Work:

  • Engineers own their work end-to-end, from problem definition through production and customer signal.
  • We develop in Kotlin, Java, TypeScript, React, and PHP, using a variety of data and AI tooling.
  • Teams are small and project-based, with engineers expected to operate across different compositions.
  • AI tools like Cursor and Claude Code are used daily; we treat our AI workflow as a product we shape together.

Qualifications:

  • Strong full-stack engineer with frontend center of gravity, substantial JavaScript/TypeScript and React experience.
  • Built real things with LLMs, comfortable with retrieval, embeddings, prompt engineering, and agentic patterns.
  • Fluent with AI coding tools and treats them as part of craft, moving fast without sacrificing judgment.
  • Customer-fluent, actively seeking signal, and owns outcomes by measuring work's impact.

Help Scout

Help Scout builds software for relationship businesses that earn loyalty through outstanding customer service. With over 10,000 companies using their platform, the 120+ person team is fully remote and values ownership, curiosity, and high-quality craft.

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