Vice President, AI & Machine Learning Engineering

Leadership & Strategy:

• Define AI/ML strategy aligning research, engineering, and product delivery to ServiceNow's business objectives and revenue growth.
• Deliver omni-channel AI resolution across Chat, Voice, Computer Use, and Generative UI.
• Lead model strategy execution and enterprise-grade ML infrastructure.

Research & Development:

• Lead applied research in NLP, generative AI, RAG, vision, and reinforcement learning for enterprise use cases.
• Build the Agentic AI Platform & Search for autonomous, multi-step business processes.
• Drive fine-tuning and deployment of foundation models at production scale.

Team Building & Culture:

• Recruit, develop, and scale a global AI/ML engineering organization across US, India, and Europe.
• Cultivate a culture of research excellence and product impact.
• Represent ServiceNow as a thought leader in enterprise AI through publications and conferences.