Staff Software Engineer, AI-Native Engineering - Flow

About the team:

• Flow by ServiceNow is a standalone conversational AI service desk with its own product and codebase.
• Employees ask for help wherever they work, and AI handles requests with human control for sensitive actions.
• Flow is a new company inside ServiceNow, rethinking every function from first principles.

What you'll do:

• Lead design and delivery of complex, cross-functional features across the product.
• Build AI-native capabilities such as agent loops, prompt design, retrieval, and evaluation harnesses.
• Define and drive how the team uses AI across the development lifecycle, from code generation to documentation.

Who we're looking for:

• 8+ years of software engineering experience with staff-level technical leadership.
• Strong proficiency in TypeScript or another statically typed language.
• Hands-on experience with LLM-based features: prompt design, retrieval, evaluation, and cost/latency tradeoffs.