Job Description
You will work with new customers (who happen to be professors) to help adopt a technology that will transform their lectures into a modern classroom. You will manage each new professor’s customized onboarding journey and ensure they are ready to adopt the platform for their upcoming class, ensuring customers are familiar (some might say experts) with using the platform in their classroom. You will share best practices on how to format lectures and homework, and effectively teach using the Top Hat platform. You will manage your full onboarding pipeline of new professors. You will also work on renewing first-time customers during their first year with Top Hat by maintaining strong relationships and demonstrating the platform’s ongoing value. You will assist professors in increasing their maturity with the Top Hat platform, encouraging advanced usage and exploring additional features.
About Top Hat
Top Hat helps professors transform their lectures into a modern classroom via their technology platform.