Project Manager, Digital Services Canada

This Project Manager role lives within the customer engagement arm of the Granicus’ Digital Services Implementation Team and is a key member of the Implementation Services (IS) team. This team helps customers (government agencies) create valued online services, and partners with customer to enhance the way that government organizations support their communities through strategic experience management. As a Project Manager, you will be key partner in the successful rollout of projects across our customer base. Your role starts at project kick-off by providing the client with a project plan, oversight of discovery, and requirements gathering, and ensuring the client receives the appropriate training for their implementation – where customers are both enabled and encouraged to utilize the system to its fullest potential. Manage medium-sized customer projects during the implementation lifecycle. Serve as the primary point of contact on projects for high-touch clients, providing insights on system performance, best practices and updates on state of account.