Manager, Digital Operations

The Digital Engagement team, within the Global Brand & Consumer Experience organization, builds direct relationships with adult consumers. They manage the end-to-end online consumer journey, including the ecommerce platform (JUUL.com), digital communications, mobile coupons, loyalty programs, sweepstakes, and related operational processes, ensuring a seamless and compliant consumer experience. The Manager, Digital Operations is crucial for the efficient execution of direct-to-consumer projects and the smooth functioning of day-to-day digital operations. The responsibilities include managing operational workflows, overseeing project timelines, identifying and implementing process improvements, and supporting cross-functional collaboration. The ideal candidate possesses project management discipline and operational expertise within a fast-paced, regulated digital or ecommerce environment.