Job Description
Perform complex billing activities and generate and review daily invoicing queue ensuring timely & accurate invoicing. Manage invoice exceptions and make corrections as needed. Perform account maintenance updates as needed to support invoicing requests and resolve issues including manual adjustments, address changes, credit memos and any other required transactions. Upload customer invoices to various customer portals and remediate rejections. Provide internal and external customers with assistance needed to resolve, troubleshoot, or escalate invoicing requests timely. Ensure timely communication of acknowledgements, status updates and resolution of customer inquiries. Assist with month end closing and annual audits. Maintain and update SOP’s as needed relating to the billing process. Continually seek opportunities for process improvement and efficiency.
About GuidePoint Security
GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk.