Part Time Guidance Consultant (Clinical EAP Intake and Triage)

Remote Guidance Consultants provide support to diverse global EAP clients on behavioral, emotional health, family, and wellness related issues. As the world’s largest provider of EAP and managed care, this is an exceptional growth opportunity to use your clinical expertise to help clients navigate their resources and provide in the moment support. Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor. Provide remote crisis stabilization to at-risk clients. Using critical thinking and problem solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction. Educate clients about resources, eligibility, and services with a positive and professional approach. Maintain complete and accurate documentation of cases within our proprietary database. Other duties as assigned.