Account Manager - East United States

Looking for an Account Manager to join our growing Customer Success team and provide our customers with a seamless experience from onboarding through renewal and expansion. You will work closely with other members of the Customer Success team to support your book of business and work with other teams like Sales and Marketing to grow your customer base. As an Account Manager, you are an advocate for your customer and work with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization. Strategic lead for customer engagement, collaborate with Sales to identify and work on expansion opportunities, manage and forecast customer renewal and expansion goals, create customer account plans in collaboration with the rest of the customer success team to ensure value realization and conduct regular QBRs with our client’s executive team to strategically align with their organizational goals. Regularly update internal systems to document customer health and status and create visibility across Quantum Metric. Identify advocacy opportunities to highlight case studies, run speaking events, or participate in webinars and educate customers on new use cases, features and integrations that create added value.