Job Description

As the Customer Outcomes Principal Business Process Consultant, you will design processes, built on ServiceNow, to achieve customers' desired outcomes. You will provide expertise related to the processes enabled by the ServiceNow platform and apply ServiceNow knowledge and Security Operations domain expertise in customer engagements to provide optimum workflows. Design efficient workflows based on ServiceNow SecOps product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations. Draft user stories and train customers to create their own acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them. You will contribute to leading practices, provide expertise related to the ServiceNow platform or solutions and workflows built on the platform, and provide feedback to product development to improve the product based on experiences gained with customers. You will also work with partners in a co-delivery engagement and support the professional development of others through means of mentoring.

About ServiceNow

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

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