Medical Support Assistant - Office of Community Care (OCC)

Seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. Key Responsibilities: Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS. Receive and respond to incoming calls, secure messages, and Veteran inquiries. Conduct patient check-ins and check-outs in person or virtually. Review, verify, and update demographics, insurance, and other patient data in VA systems. Provide support for outpatient consult management. Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments. Coordinate care across internal VA services and external providers when applicable. Maintain confidentiality and compliance with HIPAA and federal privacy regulations.