Senior Product Designer

We’re looking for a Senior Product Designer to join our growing design organization. This is a high-impact role for an experienced designer who thrives at the intersection of craft, systems thinking, and mentorship. You’ll shape experiences that span multiple teams and customer journeys, using data and modern tools (including AI-enhanced prototyping) to move from insight to execution quickly. You’ll elevate Customer.io’s visual craft, evolve our Pluma design system, and help grow the next generation of designers on our team. You’ll work side-by-side with engineers, PMs, and peers to create elegant, cohesive experiences that drive measurable improvements in usability, retention, and customer satisfaction. Lead cross-squad initiatives shaping key customer journeys from early concept through shipped experience. Able to contribute small front-end changes directly to the UI to support rapid iteration and collaboration with engineering. Explore multiple solutions to complex UX challenges, validating assumptions through rapid experimentation and AI-assisted workflows. Elevate the visual language and interaction design of our platform to ensure consistency, accessibility, and delight. Mentor peers and contribute to team growth through critiques, async feedback, and documentation. Leverage AI tools (like Figma AI or Lovable) to accelerate prototyping, summarize insights, and improve iteration cycles. Evolve our Pluma design system with reusable components and scalable patterns that anticipate future needs. Collaborate closely with engineering to deliver high-quality, performant, and maintainable designs. Synthesize research and behavioral data to uncover pain points and identify opportunities across the customer lifecycle. Measure impact by defining and tracking design success metrics tied to usability, engagement, and retention.