Product Implementation Manager, iQueue for Operating Rooms

Drive operational transformation for our customers by deeply understanding their unique operational needs, configuring the product to support their workflows and operational goals, and applying data analysis and change management best practices. Independently manage customer implementations, take ownership of the account after a sales close and make sure that the product is configured correctly; this is an analytically intense process involving detailed data analysis, identifying key users, and ensuring all accounts are provisioned. Communicate technical requirements and ensure that customer IT and process teams clearly understand the data and setup needs for iQueue (as well as the transfer mechanisms). Establish strong relationships with customer executives and other stakeholders, such as clinical operations and IT and serve as a trusted guide through the implementation phase. Lead change management efforts that require strong executive presence and active leadership buy-in to ensure successful adoption. Monitor progress throughout implementation to ensure customer readiness at go-lives; proactively resolve risks, blockers, or misalignments. Facilitate a seamless handoff to Outcomes and Client Success teams to ensure continuity and position the customer for long-term success and measurable impact post-launch. Refine vision and strategy by continuously educating inbound product managers on customer stories and pain points, and contributing detailed feature ideas to the product roadmap to ensure meaningful, measurable product impact. Support Sales and Marketing as a subject matter expert by sharing implementation stories or customer context where needed. Be willing to travel to customer sites up to 20-30% of the time