Solution Architect - Security, Risk and OT

Role Overview:

• You will serve as a functional and technical expert consulting on ServiceNow Operations Technology Management (OTM) solutions.
• You will focus on solving customer challenges and providing architectural guidance during sales cycles and delivery.

Key Responsibilities:

• Lead pre-sales activities such as sales presentations, solutioning workshops, and developing SOW documentation with clear deliverables.
• Design and deliver ServiceNow OTM solutions with a technical architecture for long-term success, following leading practices.
• Establish relationships with product owners and stakeholders to promote awareness of Workflow Solutions capabilities.

Qualifications Needed:

• Industry domain experience in Operational Technology and ITOM ServiceNow modules, including event management, Discovery, CMDB, and Service Graph Connectors.
• Deep understanding of ICS/OT protocols and familiarity with security frameworks like NERC CIP, NIST CSF, and ISA/IEC 62443.
• 10+ years of experience in a professional services organization with strong consulting and communication skills.