Happiness Engineer – Customer Support & Success

Work as part of a global team, where independence and accountability are key to delivering 24/7 support. Help customers succeed, ranging from developers and mid-sized agencies to new bloggers and merchants, via email, live chat, proactive documentation, and in-product guidance. Identify patterns and create solutions; the goal isn't just to answer tickets but to solve issues before they arise. Advocate for customers and the feedback they share, ensuring it informs product roadmaps and company priorities. Create a better system by teaching colleagues and helping shape the tools, workflows, and information the team relies on.