Remote Customer service Jobs • PHP

Become an expert on Belvo’s Open Finance solutions portfolio, both from a technical and a product perspective. Manage client questions regarding implementation, use of Belvo’s products, billing, etc. while seeking to improve the customer experience. Quantify an issue’s scope and severity in order to solve or escalate to the correct internal area. Implement changes to reduce ticket volumes and increase scalability and quality of our support.

Work as part of a global team, delivering 24/7 support. Help customers succeed via email, live chat, and calls, but also proactive documentation and in-product guidance. Identify patterns and create solutions, advocating for customers and the feedback they share. Create a better system by teaching colleagues and helping shape the tools, workflows, and information we rely on each day.