Job Description
As a Technical Support Engineer, you will be the highest level of technical escalation for our US customers and contribute to the continuous improvement of Kiln's engineering and customer support practices. You will work closely with a local Sales and Customer teams, as well as our Europe-based Engineering and Product teams. Responsibilities include technical support by addressing client inquiries related to staking, troubleshooting issues, and guiding them through resolution. You will also debug, help identify issues by interacting with our stack and data platform, and raise in-depth tickets to help guide engineers to fast resolution. You will help business clients understand the staking process and contribute to maintaining a comprehensive knowledge base of staking-related information.
About Kiln
Kiln is the leading enterprise-grade rewards platform that enables institutional customers to stake assets and integrate staking & DeFi functionality into their offerings.