Field Service Engineer, Ultrasound (Southeast)

Serve as customer facing senior technical resource and work in collaboration with biomed engineers and other senior staff members at the tier one hospitals. Use effective troubleshooting techniques to respond to complex technical issues for the end user. Identify problems and coordinate appropriate corrective and preventive action. Conduct periodic meetings with the end user to develop a strong working relationship and to ensure customer satisfaction. Manage escalated technical issues in a timely and effective manner. Stay current with product changes and specifications by periodic visits to Head Quarters in South Korea . Present to the customer the Samsung story and service strategy during the sales presentation. Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times. Learn to be proficient in service and repair of all systems and be completely self-sufficient in the field.