Chargeback Analyst

Play a key part in protecting business and players by managing chargeback disputes, investigating fraud, and ensuring seamless transaction processes. Review, investigate, and resolve chargebacks accurately and in a timely manner while adhering to rules and regulations. Detect, investigate and perform risk analysis regarding reported chargebacks and return transactions. Perform investigations not limited to validation of banks, credit card issuers, phone matches, IP search, external checks etc. Make decisions based on the results of the fraud investigation and place the appropriate sanction or restriction. Prepare and submit chargeback responses in accordance with internal SLAs and different Card Scheme’s Dispute Processing. Answer concerns from other departments regarding chargeback concerns. Review transaction reports for suspicious activity. Perform patterning as needed. Analyse account history and trends and take appropriate actions on accounts. Contribute best practice recommendations for chargeback reduction and process improvement.