AI Support QA Specialist

We are seeking an AI Support QA Specialist to raise the quality bar for Notion’s AI-powered support. You’ll run systematic QA on our AI chat and email experiences and accelerate validation for our AutoQA system so quality metrics remain accurate before and after launch. You’ll turn insights into action by updating conversational design and our knowledge base, and by partnering closely with User Operations and our QA Ambassadors. Perform routine, structured QA reviews of AI support interactions across chat and email for qualitative and quantitative accuracy. Validate and continuously improve AutoQA scoring and metrics prior to deployment and in ongoing operation. Translate QA findings into recommendations and updates to conversational design and the CX knowledge base. Partner with User Operations and CX leadership to ensure QA efforts align with strategic initiatives. Monitor and report on trends, gaps, and opportunities for automation or targeted reviews. This is a 6 month remote-friendly contractor role with potential to extend, requiring [30-40 hours/week].