Senior Manager, Risk & Fraud: Trust & Safety

As Shippo’s Trust & Safety lead, you will take full ownership of protecting our ecosystem from fraud and abuse. You will lead the charge in identifying patterns of bad actors, designing proactive measures to mitigate risks, and creating scalable processes to safeguard our customers, partners, and company. You will leverage your technical expertise, data-driven approach, and investigative mindset to build and execute strategies that tackle complex fraud issues. You will problem-solve and partner across the organization, collaborating with teams like Product, Engineering, and Operations to ensure our defenses and processes stay ahead of emerging threats. Your ability to analyze data, distill insights, and implement impactful solutions will be critical to your success. Shipping & Handling Responsibilities: Product & Operational Immersion - Within your first 90 days, build a working knowledge of Shippo’s entire fraud landscape, product flows, carrier policies, internal tools, and historical patterns. Proactive Decision-Making - Make and own fraud-related decisions, even with incomplete information; clearly communicate trade-offs and rationale to stakeholders. Measurement & Reporting - Define fraud KPIs and report progress regularly.Track impact of prevention measures, iterating quickly on what works and what doesn’t.