Senior Content & Customer Marketing Manager

What You'll Do:

• Build and manage an editorial roadmap aligned with GSG's priorities, deciding which stories to tell, for whom, and in what format.
• Research, interview, write, and edit thought leadership, market perspectives, client stories, case studies, reports, emails, web content, campaign assets, executive bylines, webinar narratives, and social content.
• Create a repeatable process for identifying customer outcomes and proof points, then develop a bench of client references, speakers, and advocates for case studies, webinars, events, sales references, and co-marketing.

You May Be a Great Fit If:

• Have 5-7+ years of experience in B2B content marketing, customer marketing, editorial strategy, or a related discipline, ideally in enterprise software or another complex market.
• Are an excellent writer, developmental editor, and interviewer who can make technical or operational subjects clear without flattening their substance.
• Have built a content, advocacy, reference, or customer-engagement program from the ground up.

Bonus If You Have:

• Experience marketing to state or local government audiences or working in GovTech.
• Experience with customer reference, advocacy, NPS, client communications, or retention programs.
• Familiarity with long, relationship-driven sales cycles and markets where credibility and customer proof matter more than hype.

Why Grant Street Group:

• We reward teamwork, professional excellence, and individual responsibility.
• We offer a technology-rich work environment that supports effective collaboration across remote and on-site settings.
• There is some travel required up to 10% for occasional team gatherings, conferences, company meetings, and select client or project visits.