VP of Strategic Customer Engagement

Key Responsibilities:

• Lead, scale, and optimize the Technical Account Management organization focused on customer retention, adoption, expansion, renewal, and upsell across enterprise accounts.
• Build and lead the company’s new Tiger Team organization, including engagement criteria, escalation workflows, operational processes, cross-functional execution models, staffing strategy, and customer stabilization frameworks.
• Develop executive-level engagement and escalation strategies that improve customer outcomes, operational execution, and strategic account stability.

Requirements:

• 12+ years of progressive leadership experience within enterprise software, cloud, data infrastructure, SaaS, or data modernization environments.
• Proven success leading Customer Success, Technical Account Management, Strategic Services, or related customer-facing technical organizations.
• Strong experience within data modernization ecosystems, including cloud adoption, real-time data streaming, AI enablement, or related enterprise data technologies.

Preferred Requirements:

• Experience with real-time data streaming technologies, CDC frameworks, cloud-native data architectures, observability platforms, or AI-driven enterprise solutions.
• Experience working within highly cross-functional escalation environments involving Product Engineering, Support Engineering, Professional Services, and enterprise customer operations teams.
• Background in enterprise platform adoption within Fortune 1000 or highly regulated industries.