Clinical Applications Analyst

Provides timely completion of service requests for computer system file definition and ensures all associated definitions are complete. Documents all tasks according to established procedures. Works with department managers and/or directors in establishing new programs utilizing the laboratory’s information systems. Installs, tests, and implements enhancements and/or upgrades to relevant information systems as required. Maintains appropriate documentation of testing in accordance with accrediting agencies’ requirements and internal procedures. The Analyst maintains functional knowledge of the systems to aide in providing quality customer service. Understands customer’s uses of the systems and acts as a resource to staff/customer in the use of the system. Performs daily system tasks to ensure relevant system integrity and accurate documentation of procedures utilized in the performance of the job. The role participates in project planning to include the development of project plans, task scheduling, work assignments and progress reporting. The Analyst maintains a working knowledge of systems interfaced to the relevant information system for the purpose of understanding the impact on functionality any changes may have. Provides troubleshooting support, researching, analyzing and resolving situations in a timely fashion. Communicates and/or coordinates resolutions as implemented in accordance with internal policies and procedures. Effectively deals with multiple and changing priorities and provides on-call support.