Pharmacy Technician - Refill Calls Remote

The Patient Engagement Specialist will be responsible for providing service for inbound pharmacy phone calls and/or placing outbound patient refill calls and assisting the patient through the entire refill process. This role will be responsible for responding to patient requests and inquiries regarding prescription drug plan coverage and fulfillment through the pharmacy, inbound calls to support the health systems needs in patient, status checks on prescriptions, assists pharmacies to properly adjudicate electronic prescription drug claims and resolve adjudication error messages, providing knowledgeable and courteous customer assistance and response to members, providers, and pharmacy team member inquiries, and serving as a point of contact between patients, pharmacy, liaisons, clinical providers, and various internal functional areas.