Director of Call Center Operations

Forbes Advisor is seeking a Director of Call Center Operations with an entrepreneurial spirit who thrives in a goal-oriented team environment. Reporting to the GM, this role involves identifying, executing, and optimizing growth opportunities for the call center team, working closely with stakeholders. Responsibilities include defining a long-term vision for call center operations aligned with company objectives and growth plans and designing effective inbound and outbound sales strategies to maximize lead generation and conversion while meeting and exceeding revenue and growth targets. This role also calls for establishing KPI frameworks, managing performance dashboards, providing executive oversight of workforce planning, and championing adherence to industry regulations.