Customer Service Representative

The Customer Service Representative is responsible for providing exceptional customer service, acting as the primary point of contact for subscription-based customers. Responsibilities include answering calls, emails, and live chats, addressing customer inquiries and concerns promptly and professionally, and updating customer information in the database. The role also involves driving administrative systems and technology, supporting team members, and working on multiple tasks with varying deadlines. The ideal candidate will be comfortable working independently with minimal supervision and on a graveyard shift.