Director of Revenue Cycle Management

The Director of RCM will lead the day-to-day operations and continuous improvement of our revenue cycle — ensuring clean claims, fast collections, and accurate revenue recognition. You’ll manage internal and outsourced teams responsible for collections, while partnering closely with Finance, Product, and Clinical Operations to drive strong financial performance and operational excellence. Oversee end-to-end revenue operations including claims submission, payment posting, denials, and collections. Own and optimize workflows in Candid, our external RCM platform, ensuring data accuracy, process efficiency, and high collection performance. Manage the patient billing process and ensure a clear, transparent, and family-friendly billing experience. Analyze data to uncover operational issues (e.g., coding errors, payer lag) and drive corrective action with Candid and internal partners in Clinical Operations. Report RCM performance and insights to Finance and executive leadership. Lead and mentor a small team focused on billing, collections, and denial management.