Senior Manager, Product Design

Change the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technology. Oversee a portfolio of products, while acting as a mentor & manager to subordinates. Work closely with Product and Engineering from strategic definition, planning, architecture, and innovation through tactical execution of the Product Roadmaps. Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem. Assist in conducting user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans. Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others. Lead your team through rapid iteration of theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions. Oversee your team's work: detailed mockups, prototypes and behavior specifications. Understand the company's Design Systems, encourage their application, and contribute to their further development and maintenance. Participate in documentation development process such as user experience specifications, testing and evaluation.