Lead Project Team Support Engineer

Operates with little supervision and is comfortable making decisions to resolve customer issues, taking ownership of situations in the absence of management and guiding the Support team. Collaborates with peers on solving complex issues, developing innovative solutions, and documenting all aspects of the process, facilitating the growth of other team members through mentorship. Effectively uses FUJIFILM knowledge resources to identify known issues, adhering to SLA requirements to escalate issues according to established procedures and working with business units on escalated cases and security projects. Engineers must have the ability and skillset to answer and facilitate incoming customer calls, effectively communicate with our customers, and document the interactions within a case.