Senior Product Success Manager

Be the focal point of contact and coordination for customer programs and events with Product Excellence. This includes customer onboarding and closed loop tracking for customer programs. Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of products and services. Develop, prepare, and nurture customers for advocacy. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Demonstrate competency in the ServiceNow IT Asset Management product suite. Prepare customer-facing deliverables focused on the maturity of the customers technical and process. Provide feedback on best practices and delivery/engagement materials. Engage and collaborate closely with the ServiceNow R&D teams on escalated technical issues. Solid experience in requirements gathering, including experience in creating process mapping documentation. Mentor field resources in implementation methodology, configuration, and best practices for ITAM applications. Respond to customer questions relating to ServiceNow ITAM products. Help develop programs that enable ecosystem on ITAM on the ServiceNow platform. Share best practices with other internal teams, community, and customers to help promote faster time to value for customers. Be a product evangelist, supporting at scale events such as user conferences, trade shows, webinars, etc.