Lead Site Reliability Engineer (Technical Duty Officer)

We're looking for a Lead Engineer to join Xero’s Incident and Problem Management team. This position requires an experienced SRE professional with a strong technical background, deep experience in SRE, a passion for building and delivering robust processes, and extensive experience of leading technical response to high severity cloud issues. You will drive best practice across the business and contribute to the ongoing transformation of the Xero SRE culture. As an expert communicator, you will lead technical discussions to identify and track actions associated with and identified during incident situations. Across our SRE function, we're looking for those who are keen to deep dive into causes of incidents and proactively examine the potential causes of future incidents; working with engineering teams to remove the risk of that failure scenario. Ultimately building playbooks and automation to ensure quick and effective responses. In addition, provide ongoing training across the business to ensure the process is well understood and adhered to. This role will form the backbone of a new team, providing a Technical Duty Officer (TDO) function within the business. TDO’s are incident commanders who use SRE skillsets to drive fast mitigation and enduring resolution of impactful events.