Director of Enhanced Care Management

Direct and oversee operations of the enhanced care management program. This includes responsibility for Cal AIM program performance, provider and community collaboration/engagement, oversight of the care management specialists, policy development, process improvement/program enhancements, managing interdependencies and risks, and developing growth opportunities. The Director of Enhanced Care Management will develop, implement, supervise, and manage Vynca’s Enhanced Case Management Program. They will supervise Clinical Managers, Clinical Consultants and Lead Care Managers. Oversee all aspects of running an efficient team, focusing on role definition and attainment of goals. Design and implement standard operating procedures and workflows for the department. Develop strategic messaging that conveys the company’s value proposition and overcomes patient objections. Manage quality assurance programs to enhance the client experience. Develop KPIs that align team member performance to business objectives. Manage P&L and report accurate business results in monthly operations reviews.