Customer Service Agent (Non-Voice)

As a Customer Service Agent, you will be the first point of contact for users in App Stores, responding to customer queries and providing support about the client’s products. You will help maintain a positive brand presence by moderating and responding to reviews, inquiries, and other user-generated content. You will help maintain a positive brand presence by moderating and responding to reviews, inquiries, and other user-generated content. In addition, you’ll promote a safe and positive environment on the client’s platforms and apps, following guidelines to ensure consistency and quality of service for the German market. Actively monitor and engage with customer reviews and queries in App Stores, providing clear and helpful responses about the client’s products. Respond to potential customers via chat, email, direct messages, and app store review sections. Quickly identify trends or issues within customer communications and stay updated on current social media and app store lingo. Moderate reviews and comments on the client’s apps and platforms, ensuring content adheres to brand guidelines and policies.