Senior Director, Test Center Experience and Strategy

The Senior Director, Test Center Experience and Strategy will lead and manage ADO’s Customer Experience and Strategy team (CXS). This role involves refining and improving customer experience across all phases of the testing process and developing strategic initiatives to strengthen College Board’s testing processes. The role is responsible for ensuring a seamless, reliable, and efficient customer experience across all of College Board’s test centers. The role involves identifying and implementing cost-optimization strategies with the use of commercial testing centers. The role includes leading initiatives that shape the end-to-end test center experience and leading cross-functional efforts to ensure a holistic customer-focused test center experience. The role requires travel 6-8 times per year.